Shipping

Delays of up to 3 business days are occurring in the shipping out of orders at this stage. Please allow additional time for your order to be shipped.

Delays are occuring as we adhere to strict health guidelines and social distancing rules in our store, making the warehouse operation not as efficient as normal. We apologise for any delays or inconvenience caused.

Standard Order Dispatch :

  • Orders placed prior to 10am will be dispatched same business day. Please note we only dispatch orders Monday to Friday. Your order will be dispatched the next business day for all orders placed after 10am.
  • Bulky Products*: Selected products that are heavy/bulky will be charged at a flat rate of $35.00 per order. These products will be dispatched within 1 to 3 business days from placing your order.
  • We charge one shipping rate per order regardless of the number of items in your order or your location in Australia, although some exceptions do apply (Bulky items). Products marked as bulky cannot be shipped using our standard shipping rates, shipping for these items is calculated at the checkout.
  • Parcels can be delivered to residential, PO Box and business addresses Australia-wide.  
  • Orders are shipped Monday to Friday every week of the year, except public holidays.
  • We utilise a variety of carriers including Australia Post and various Couriers depending on your location. 
  • Standard insurance is not included in orders. If you would like to insure your delivery, please call the store during business hours. Peekaboo Kidz will not reimburse, resend or refund uninsured orders, but will assist to recover missing items in consultation with the selected courier.
  • The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified. 

If you need your order by a certain date give our friendly staff a call on 08 8842 4263 and they will confirm the current estimated delivery date.

STANDARD SHIPPING estimated delivery time AFTER dispatch  : 

Destination Standard
Sydney and Rural South Australia 3-6 Business Days
Melbourne, Brisbane, Canberra, Gold Coast 4-7 Business Days
Regional and Rural NSW 4-7 Business Days
Adelaide 5-7 Business Days
Perth 5-9 Business Days
Regional South Australia 2-5 Business Days
Regional Queensland, Regional and Rural Victoria 6-8 Business Days
Tasmania 6-8 Business Days
Rural Queensland 7-10 Business Days
Rural Western Australia 10-14 Business Days
Northern Territory 8+ Business Days
Remote Western Australia 10+ Business Days

 

STANDARD SHIPPING rates* : 

South Australia: $10.00

Northern Territory, Western Australia, Tasmania: $25.00

Victoria, New South Wales, ACT, Queensland $20.00

 

BULKY SHIPPING delivery areas* : 

Please note some larger items are not eligible for delivery to some regional and remote areas of Australia. Please contact our staff to check prior to placing your order. 

Incorrect Addresses / Non Collected/ RTS Orders 

We ask all customers to carefully check the address for orders as re-shipment fees will apply for re-shipping an order if it is returned due to incorrect addressing or non collection. 

Please note : if your order is returned to sender due to incorrect address, decline to accept or non collection, the return fee of $20 and original shipping cost will be subtracted from your refund.

As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. Reshipment fees will apply for re-shipping an order if it is returned due to non pick up.

Please note Peekaboo Kidz will not refund or resend orders which are delivered to the incorrect address and cannot be reclaimed, if an incorrect address has been provided at checkout.

If you have any questions or need assistance please call us on 08 8842 4263  or email us

 

* Bulky Items / Postcode Exceptions - large items or large orders being sent to remote & regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. All shipping is calculated at checkout, however if you have an enquiry about shipping please contact us.